1) Can you tell us about a time when you had to make an unpopular decision?
answer: I recall a situation when I was working as a team leader in a software development project. The project was running behind schedule and the client was requesting additional features. The team was divided on whether to prioritize the extra work or stick to the original scope. After evaluating the impact on the timeline and resources, I made the decision to maintain the original scope and deliver the project on time. It was a difficult decision as it meant rejecting the client's request, but I believed it was in the best interest of the project and the company.
2) How do you handle conflict with coworkers or superiors?
answer: Conflicts can arise in any work environment, and it's important to handle them in a professional and constructive manner. When faced with a conflict, I first try to understand the other person's perspective and seek to find common ground. If necessary, I involve a neutral party, such as a manager or HR representative, to mediate and find a resolution. I believe in open communication and finding a solution that benefits all parties involved.
3) Can you tell us about a failure and what you learned from it?
answer: One failure that comes to mind was when I was working on a project where I underestimated the complexity and underestimated the timeline. As a result, the project was delivered late and did not meet the quality standards. I learned the importance of properly assessing the project requirements and considering all potential risks before making commitments. Since then, I have implemented more thorough planning and risk management processes to avoid similar mistakes in the future.
4) Can you give an example of how you went above and beyond in your previous role?
answer: In my previous role as a customer service representative, I recall a situation where a customer was dissatisfied with the product they received. Instead of simply resolving the issue, I took the initiative to understand the root cause of the problem and found a permanent solution. I collaborated with the product team to improve the design, and I also personally reached out to the customer to ensure their satisfaction. This extra effort resulted in a happy customer and helped to improve the product for future customers.
by Sornsawan Jintana